Help Centre & FAQs
Quick answers to your questions about ordering, shipping, returns, and our ethical commitment.
Orders & Shipping
What are your shipping costs and delivery times?
Standard shipping costs **£3.95** for all UK orders under £50. Delivery typically takes **3-5 working days**.
Do you offer free shipping?
Yes! We offer **free standard shipping** on all orders over **£50.00**.
Can I track my order?
Yes. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the courier's website.
Returns & Exchanges
What is your returns policy?
We accept returns of unused items in their original packaging within **30 days** of purchase. Due to hygiene reasons, certain health and grooming products may be excluded if the seal is broken. Please contact us for a returns authorisation before sending items back.
What if my item is damaged or faulty?
We apologize for any defective items. Please contact us immediately at support@theethicalpaw.co.uk with your order number and photos of the fault, and we will arrange a replacement or refund.
Ethics & Sustainability
How do you define 'ethically sourced'?
Ethically sourced means we vet our suppliers to ensure fair wages, safe working conditions, transparent supply chains, and cruelty-free practices, particularly for any animal-derived products.
What steps do you take to be sustainable?
We prioritize suppliers using renewable, recycled, or biodegradable materials, and we strive to use minimal, plastic-free packaging for all our shipments.